We give you several ways to get the answers you need.

Whether you review our FAQs for the answers to commonly asked questions or choose to connect with a support team member for help, this page will help you get the information you need. 

Need some assistance? No problem!

We're here to help.

We understand that sometimes you may run into a problem, and we offer several answers to common questions below. 
If you still need to contact us directly, our Customer Support team will respond within 24 hours of your request.
If you need help now, please contact us at (877) 881-2235 or chat live.

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Trouble Logging In?  
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Access Your Certificate?   
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Problem With A Course? 
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Visit Our Knowledge Base


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Not sure what training you need? Our experts are here to help!

Contact our Sales Team for expert guidance on training requirements and the best fit for your business. We have a training solution for your business.  

Need a Replacement OSHA DOL Card?

To qualify for a DOL card replacement, you must meet all the conditions below:

  • You enrolled in OSHA 10-Hour or 30-Hour training through AdvanceOnline 
  • You successfully passed the OSHA 10-Hour or OSHA 30-Hour course within the last 5 years
  • You've never received an OSHA replacement card from 360training before

NOTE: Per OSHA regulations, you're only allowed one replacement card in case of loss or damage. To get an additional card, you will need to complete the DOL Card training requirements again.

Request a Replacement

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AdvanceOnline Solutions is accredited by the International Accreditors for Continuing Education and Training (IACET) and offers IACET CEUs for its learning events that comply with the ANSI/IACET Continuing Education and Training Standard.  IACET is recognized internationally as a standard development organization and accrediting body that promotes the quality of continuing education and training.
Our IACET Accreditation


What happens once I purchase a course?
What do I do if I forget my password?
How do I correct my name on my account if it has a typo or is spelled wrong?
What are the device and browser requirements to launch a course?
Is my progress saved if I take a break from working on my course?
How do I print a certificate after I complete the course?
What score do I need to pass an OSHA course?
How long do I have to complete my OSHA Outreach course?
How long can I spend taking an OSHA Outreach course each day?
How many questions are in an OSHA Outreach course final exam?
What if I fail a lesson exam or the final exam?
When will I receive my OSHA DOL card?